FAQ
Ordering
What is cowgirl surf club?
Cowgirl Surf Club is a combination of country western and sulf culture combined. From hosting rodeos and western-inspired workshops to selling merchandise.
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! Once your order has been placed, it immediately starts going through our fulfillment process. Therefore, unfortunately, once your order has been placed, we’re unable to change any items you’ve ordered, this includes the quantity, size and/or color. We’re also not able to change the address once the order has been placed.
What forms of payment do you accept?
We accept ShopPay, AfterPay, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and PayPal.
Shipping, Returns & Exchanges
Can I exchange or return my purchase?
You can return your gear within 14 days of your delivery date for a refund if you’re in Australia. If you’d prefer a store credit or exchange, you have up to 30 days from your delivery date to make a return. The return is payable by the customer, and we do not cover return shipping costs unless the item is faulty or incorrect.
Check out all of the details on our Returns Policy.
Once you have checked those important T&Cs, if you still want to initiate a return, please complete our contact form here so our Customer Care Team can assess your returns request.
How do I track my order?
As soon as your order has been shipped, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.
*Please note, tracking may take around 24-48 hours to update after dispatch
How do I change my address?
We are committed to ship orders the next business day, so once an order has been processed we cannot change the address.
How much is shipping?
Please refer to our Shipping & Delivery Page for complete details for AU and International shipping.
Get in touch
Have questions about your order, or a general enquiry?